Processing and Time
All orders generally take 2-4 business days to process before shipping. However, in the event of a presale or if an item is on backorder, processing can take up to 4 weeks. You will receive an email with tracking once the order is packaged, labeled, and ready to be picked up by the mail courier.
Domestic orders should arrive 2-4 business days after leaving our facility. In the event your item was marked as delivered by the Postal Service and has not arrived, we kindly ask if you can reach out to your local post office. There may be a chance your item may have prematurely been scanned and marked as delivered. In the event this happens your item may be delivered a day or two after the fact. Should you not receive your item by then please do not hesitate to contact us.
International shipping times vary country to country, but usually take 7-10 business days. It can take up to 6 weeks to arrive, though.
Wallflower Merchandise does not ship partial international orders—your order will only ship if all items are in stock. If items are out of stock, you will be notified by email.
We use Globegistics for international shipping. Globegistics will sort the packages for USPS and then route them to the proper port of departure from the US. Once the order arrives in your country, it is handed off to your local postal service. Tracking will say “delivered” when it arrives at your local post office. You should then receive a notice from them stating that the package has arrived.
Customs fees, taxes, and additional fees may apply for international shipments. Wallflower does not charge for these fees up front because of varying rates between countries. Your local post office may hold the package until such fees are paid. Please contact your local customs and/or post office for more information.
Any packages that are returned as “refused” or “unclaimed” will be refunded for the items sent back. Shipping will not be refunded in such cases. If the package is sent back before you were notified or does not arrive within 6 weeks, please contact us. We will try a second attempt to ship the order. If the second attempt fails, we will issue a refund for the items only.
Our policy lasts 30 days. If 30 days have gone by since it was shipped to you, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Any items with signs of wear or washing will be rejected.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
If you need to exchange it for another size, send us an email at email@example.com and send your item to: 1885 SW 4th Ave Suite E1 Delray Beach Florida US 33444.
To return your product, you should mail your product to: 1885 SW 4th Ave Suite E1 Delray Beach Florida US 33444
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.